01Who we are
This policy explains how Frontline Waste Removals (“Frontline”, “we”, “us”) handles personal information when you use our website, request a quote or book a clearance. We are the “data controller”, which means we decide how and why your information is used.
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We follow the UK GDPR and the Data Protection Act 2018.
02What we collect
We collect only what is needed to give you a quote, carry out the job and meet our legal duties.
| Information | Examples | When we get it |
|---|---|---|
| Contact details | Name, phone number, email address | Enquiry form, phone, WhatsApp, email |
| Job details | Collection address, postcode, access notes, what needs clearing | Enquiry form, calls and messages |
| Photos | Photos of items or rooms you send for a quote | Enquiry form, WhatsApp, email |
| Job records | Quote, booking, payment confirmation, Waste Transfer Note | When we carry out the work |
| Technical data | IP address, device, pages visited, cookies | When you browse our website |
We do not knowingly collect special category data (such as health information). Please do not include it in your enquiry or photos. If you send a photo, try to avoid showing people’s faces or personal documents.
03How and why we use it
Under data protection law we need a valid reason (a “lawful basis”) to use your information. Ours are:
| What we do | Lawful basis |
|---|---|
| Reply to your enquiry and prepare a quote | Taking steps at your request before a contract (and our legitimate interests) |
| Carry out your clearance, take payment, contact you about the job | Performing our contract with you |
| Keep Waste Transfer Notes and business records | Legal obligation |
| Keep our website secure and prevent spam or fraud | Legitimate interests |
| Improve our website and services using analytics | Consent (where cookies require it) or legitimate interests |
| Send you marketing messages, if you ask us to | Consent. You can withdraw it at any time |
We do not sell your personal data, and we do not use it for automated decision-making or profiling.
05How long we keep it
- Enquiries that do not go ahead: up to 12 months, then deleted.
- Waste Transfer Notes: at least 2 years, as required by waste duty of care rules (longer where hazardous waste paperwork applies).
- Invoices and accounting records: 6 years, for tax and legal purposes.
- Photos: deleted once the job is complete, unless you ask us to keep them or we need them for a dispute.
- Marketing: until you tell us to stop.
06Your rights
You have the right to:
- Access the personal information we hold about you.
- Correct anything that is wrong or out of date.
- Delete your information (where we have no legal reason to keep it).
- Restrict or object to how we use it.
- Move your data to another provider (data portability).
- Withdraw consent at any time, where we rely on it.
To use any of these rights, call us on 07412 088651 or email flwasteremovals@gmail.com. We will reply within one month and will never charge a fee for a reasonable request. We may need to confirm who you are first.
08Keeping your data safe
We use sensible technical and organisational measures to protect your information, including secure hosting, access limited to the people who need it, and spam protection on our enquiry form. No online system is perfectly secure, so please avoid sending sensitive information such as bank details by email or form.
09Children
Our services are for adults. We do not knowingly collect personal data from anyone under 18.
10Complaints
If you are unhappy with how we have handled your data, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO): ico.org.uk/make-a-complaint or call 0303 123 1113.
11Changes to this policy
We may update this policy from time to time. The “last updated” date at the top shows when it last changed. Significant changes will be highlighted on our website.